We understand that flexibility is key and sometimes plans change. We make it easy for you to pause or cancel your subscription or return products you no longer need.
By enrolling in Vital Creek's subscription program, you authorize us to ship your selected product to the shipping address on file at the delivery frequency you choose.
Depending on the product, you may select renewals every 1, 2, or 3 months, or every 20, 40, or 60 days. Each renewal creates a new order for the corresponding supply.
Unless canceled, your subscription renews at the selected interval and the payment method on file will be charged using the same details as your initial purchase.
You may cancel at any time. To avoid being charged for the next shipment, please cancel
at least 48 hours before your next scheduled renewal date. You can cancel in your
Customer Account, by replying to your order confirmation, or by emailing
hello@vitalcreek.com.
You can pause, skip, or reschedule deliveries in your
Customer Account. If you would like assistance, our customer service team is happy to help at
hello@vitalcreek.com.
We want you to feel comfortable trying Vital Creek products. That's why your purchase is covered by our conditional 30-day money-back guarantee.
If you decide a product isn't right for you, you may request a return within 30 days of delivery.
You may return one opened bottle for a refund, even if you have partially or fully used it. This allows you to try the product without having to keep it if you're not satisfied.
Our opened-bottle guarantee is limited to one bottle per customer, per product.
If you purchased more than one bottle, any additional bottles are eligible for a refund as long as they remain unopened and in their original condition and packaging.
Only one opened bottle is eligible for a refund. Additional bottles that have been opened or used are not refundable.
- Email returns@vitalcreek.com with your name, order number, and the item(s) you'd like to return.
- Your return request must be submitted within 30 days of delivery.
- We'll issue an RMA ID and send return instructions.
- Send the eligible bottle(s) back to us. We'll process your refund after we receive and inspect the return.
- The 30-day return period begins on the date your order is delivered.
- One opened bottle per customer, per product is covered by our 30-day money-back guarantee.
- Additional bottles must be unopened and in their original condition and packaging to qualify for a refund.
- All returns must be shipped in a sturdy cardboard box. Padded envelopes do not provide sufficient protection. Returns sent in a padded envelope are not eligible for a refund.
- Customers are responsible for return shipping costs, unless the return is due to our fulfillment error.
- Returns must be mailed within 14 days after we approve the return and/or issue the RMA ID.
- USPS Ground Advantage will often be the least expensive option for postage.
- We recommend using a trackable shipping service to ensure your return reaches us successfully.
Once we receive and inspect your return, we'll email you within 3 to 5 business days to confirm your refund.
- Refunds are issued only for bottles that qualify under our Return Policy above.
- Original shipping charges, if any, are not refundable.
- Refunds are issued to the original payment method used at checkout. We cannot refund to a different card or payment type. If you prefer, we can issue store credit instead.
- After we issue the refund, your bank or card issuer may take 5 to 7 business days to post it.
- If more than 15 business days have passed since your return was approved, please contact us at returns@vitalcreek.com.
Please inspect your order upon delivery and contact us right away if anything arrives damaged or incorrect so we can make it right. For the fastest resolution, include clear photos of the product and packaging.
If something is missing from your order, notify us within 7 days of delivery. This window helps us verify and resolve issues promptly; after 7 days, claims may no longer be accepted.
If the carrier shows your package as delivered, the order is considered fulfilled. That said, we'll still do everything we can to help you locate it. First, please:
- Allow an extra 1–2 days, as tracking updates can be slightly early.
- Check around your property and any alternate delivery locations.
- Ask neighbors or your building manager in case they accepted it on your behalf.
If you still can't find the package, reach out and we'll assist further.
If you need to cancel an order, please contact us right away. We'll reach out to our fulfillment team and do our best to intercept it. If the order has already been processed or shipped, you can request a return as described above.
