We stand behind our products and hope you love them as much as we do. If anything falls short, you're covered by our conditional 30-day money-back guarantee. Our customer service will be happy to assist you.
We understand that flexibility is key and sometimes plans change. We make it easy for you to pause or cancel your subscription or return products you no longer need.
By enrolling in Vital Creek's subscription program, you authorize us to ship your selected product to the shipping address on file at the delivery frequency you choose.
Depending on the product, you may select renewals every 1, 2, or 3 months, or every 20, 40, or 60 days. Each renewal creates a new order for the corresponding supply.
Unless canceled, your subscription renews at the selected interval and the payment method on file will be charged using the same details as your initial purchase.
You may cancel at any time. To avoid being charged for the next shipment, please cancel
at least 48 hours before your next scheduled order ships. You can cancel in your
Customer Account, by replying to your order confirmation, or by emailing
hello@vitalcreek.com.
You can pause, skip, or reschedule deliveries in your
Customer Account. If you would like assistance, our customer service team is happy to help at
hello@vitalcreek.com.
We want you to love your purchase. Because our products are ingestible, we can accept returns only on unopened items in their original condition and packaging within 30 days of delivery. If you're unsure whether a product is right for you, please reach out before ordering – our team is happy to help.
- Email returns@vitalcreek.com with your name, order number, and the item(s) you'd like to return.
- We'll issue an RMA ID and send return instructions.
- Send the package back to us; we'll process your refund after receipt and inspection.
- Return requests must be submitted within 30 days of delivery.
- Items must be unopened, unused, and in original condition and packaging.
- Customers are responsible for return shipping costs, unless the return is due to our fulfillment error.
- USPS first-class shipping by the Postal Service will often be the least expensive option for postage.
- We recommend using a trackable shipping service to ensure successful delivery.
Once we receive and inspect your return, we'll email you within 3 to 5 business days to confirm whether your refund is approved.
- If approved, we'll refund the product price. Shipping costs are not refundable, as they are paid to the carrier.
- Refunds are issued to the original payment method used at checkout. We cannot refund to a different card or payment type. If you prefer, we can issue store credit instead.
- After we issue the refund, your bank or card issuer may take 5 to 7 business days to post it.
- If more than 15 business days have passed since your return was approved, please contact us at returns@vitalcreek.com.
Please inspect your order upon delivery and contact us right away if anything arrives damaged or incorrect so we can make it right. For the fastest resolution, include clear photos of the product and packaging.
If something is missing from your order, notify us within 7 days of delivery. This window helps us verify and resolve issues promptly; after 7 days, claims may no longer be accepted.
If the carrier shows your package as delivered, the order is considered fulfilled. That said, we'll still do everything we can to help you locate it. First, please:
- Allow an extra 1–2 days, as tracking updates can be slightly early.
- Check around your property and any alternate delivery locations.
- Ask neighbors or your building manager in case they accepted it on your behalf.
If you still can't find the package, reach out and we'll assist further.
If you need to cancel an order, please contact us right away. We'll reach out to our fulfillment team and do our best to intercept it. If the order has already been processed or shipped, you can request a return as described above.
